Refunds & Returns - Highstreetpop

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Refunds & Returns

FREE Returns Policy

  • We offer ' Free Return' service on eligible products. We will have 'Free Return' icon on the product details page. With 'Free Return' service, you get an extra 15 days (on top of the on-time delivery date) to decide if you want to keep or return the item for any reason, as long as they are unused, unwashed and in their original condition ‚Äď complete with the original packaging, tags, etc. It's easy and fast:
  • You could return items locally and easily: Get the return code or the return label, Go to the designated logistics company's service point to complete the return and wait for the local warehouse to receive your returned parcel.
  • Please Remember to¬†send email to support@highstreetpop.com with subject line as¬†¬†'Return Goods" with the order number,while opening the dispute. Example is 'ORDER NUMBER¬† #HSP100 - RETURN GOODS'.
  • Refund will be made to you once we confirm receipt of your returned parcel which meet the conditions for reimbursement.
  • ¬†It is free for you to return the parcel to the designated local return address.
    Note: You can only enjoy one-time free local return for one order. If you initiate multiple return requests under an order, you can only enjoy the free local return service once, and other return requests can still enjoy local return service but you will have to cover the return shipping costs to the designated local return address. Therefore, please consider returning jointly the products to avoid paying that additional shipping cost.
  • In addition,not all products on highstreetpop include the Free Return service. We have the right to¬†choose whether or not to offer this extra service on our products. The products that¬†are eligible for¬†the Free Return service will have a label or icon on their product details page confirming this service is available.

Returns/Refunds

  • Highstreetpop¬†is dedicated to our customer‚Äôs 100% satisfaction.
  • We offer very Easy Returns to our Returns Department situated in Sarasota Florida¬†USA.¬†Please contact our Customer Service at¬† support@highstreetpop.comfor more information.
  • We will issue a FULL¬†REFUND if you are not satisfied with your purchase and notify us¬† within 30 days¬†of product receipt.
  • Returned product must be in brand new condition with all packaging enclosed in the exact condition in which you received them. It must be returned in the original packaging and in saleable condition.
  • Beyond 30 days the Returned product is subject to a 10% restocking charge and must be returned¬†with shipping borne by the buyer¬†prepaid. Shortages or Claims must be brought to our attention¬† within 30 days¬†of receiving products.

Defective Merchandise

  • It is very important to inspect your product thoroughly before accepting and signing for your packages.
  • The only way to be certain is to fully unpack and examine the contents carefully before signing. Legally, by applying your signature, you are signing a document stating that you have inspected the item and it is in good condition.
  • We have no recourse when the item is signed for, any later claim for un-noticed ("hidden/concealed‚ÄĚ) damage must be filed by you with FedEx/UPS/USPS.
  • Many times it is common practice by FedEx to leave packages on your doorstep if no one is available for signature. Again, please inspect the package by fully unpacking and examining the contents.
  • If you notice damage to the product during your inspection, please email support@highstreetpop.com so that we can assist you with the claim.
  • All Returned Items must be sent to our warehouse situated in Sarasota Florida,USA.
  • Claims must be filed within 5 days after receipt. Please¬†email our customer service department immediately and we will issue a return goods authorization (RMA) form if claim is made within the time frame stated.
Shipping & Delivery

FREE Insured Shipping

We always strive to provide exceptional services to our customers and go the extra mile to delight our customers.

We believe our customers should never wait long to receive their products they purchased online and part of this belief, we strive to deliver our products at the earliest.

You do not have to worry about loosing your products in transit or shipment being lost. All our shipments and deliveries are INSURED and customers don't have to worry about loosing their products.

We are proud and happy to announce that all our deliveries are INSURED and FREE shipments.

SHIPPING RATES

Country Shipping Time(Business Days) Shipping Rate
US  4-12 FREE Insured
Canada  4-12
FREE  Insured
Europe  5-15
FREE  Insured
Australia  5-15
FREE  Insured
New Zealand  5-15
FREE  Insured
United Kingdom  5-15 FREE  Insured
Rest of the World 7-15 FREE Insured

 

Delivery

All our shipments are made by using leading and trusted Courier & Logistics companies.(  FedEx or UPS ground deliveries).

Once your payment has been confirmed we usually manage to ship out your purchase order within 1-2 business days. Depending on your purchase amount it could take a few days longer.

Before shipping out any goods we always quality control each item and make sure there are NO defects on any of your items.

The Products are generally delivered within 4-9 Business days from the date of shipment. 

Note: We strive to deliver products at the earliest, but sometimes due to unavoidable reasons like courier delay or items not in stock in our local warehouses, your product delivery might take 2-3 weeks. We will send you timely updates about the status of delivery.Rest assured, we will make every effort to deliver the product to you as soon as possible.

Tracking

 The tracking number will be emailed to you once we receive it from our logistics partner where delivery information and status can be tracked online.