Returns/Refunds

  • Highstreetpop is dedicated to our customer’s 100% satisfaction.
  • We offer very Easy Returns to our Returns Department situated in Sarasota Florida USA. Please contact our Customer Service at support@highstreetpop.com for more information.
  • We will issue a FULL REFUND if you are not satisfied with your purchase and notify us within 30 days of product receipt.
  • Returned product must be in brand new condition with all packaging enclosed in the exact condition in which you received them. It must be returned in the original packaging and in saleable condition.
  • Beyond 30 days the Returned product is subject to a 10% restocking charge and must be returned with shipping borne by the buyer prepaid. Shortages or Claims must be brought to our attention within 30 days of receiving products.

Defective Merchandise

  • It is very important to inspect your product thoroughly before accepting and signing for your packages.
  • The only way to be certain is to fully unpack and examine the contents carefully before signing. Legally, by applying your signature, you are signing a document stating that you have inspected the item and it is in good condition.
  • We have no recourse when the item is signed for, any later claim for un-noticed ("hidden/concealed”) damage must be filed by you with FedEx/UPS/USPS.
  • Many times it is common practice by FedEx to leave packages on your doorstep if no one is available for signature. Again, please inspect the package by fully unpacking and examining the contents.
  • If you notice damage to the product during your inspection, please email support@highstreetpop.com so that we can assist you with the claim.
  • All Returned Items must be sent to our warehouse situated in Sarasota Florida,USA.
  • Claims must be filed within 5 days after receipt. Please email our customer service department immediately and we will issue a return goods authorization (RMA) form if claim is made within the time frame stated.